06 February 2012
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Introduction to Saudi Arabia

Welcome to the Kingdom of Saudi Arabia.  It is the wish of the Company that each expatriate employee will find living in KSA a positive experience.  Not only will this be a new professional environment, it will also be an opportunity to explore and learn a new culture and to discover a fascinating country.

An expatriate will encounter many aspects of life here that are very different from the country and culture he has left.   We encourage everyone to keep an open mind regarding the cultural and social differences, and to be flexible and open to change.  By becoming more familiar with some of the customs and laws of KSA, an expatriate will become more comfortable and be able to make adjustments to his new life and environment.

Adapting to Local Customs
Adapting to local customs would help smooth the adjustment period for each new expatriate in Saudi Arabia.  Non-Arabic speakers are encouraged to attempt to learn and use the Arabic language.

It would be wise not to try to impose one's own values on Saudi society.  In the beginning, remaining calm and polite would be the best approach should one be involved in any conflict, such as a personal disagreement, a traffic accident, detention by police, and encounters with the members of the Committee of Public Morality or mutawwa.
Geography

Saudi Arabia, with a land area of 756,981 sq mi (1,960,582 sq km) occupies most of the Arabian Peninsula, with the Red Sea and the Gulf of Aqaba to the west, and the Arabian (Persian) Gulf to the east. Neighboring countries are Jordan, Iraq, Kuwait, Qatar, the United Arab Emirates, the Sultanate of Oman, Yemen, and Bahrain, connected to the Saudi mainland by a causeway.

The Arabian Peninsula lies at the crossroads of three continents: Asia, Africa, and Europe. Saudi Arabia contains the world's largest continuous sand desert, the Rub Al-Khali, or Empty Quarter. Its oil region lies primarily in the eastern province along the Persian Gulf.

The country is divided into four provinces: Northern Province, Southern Province, Eastern Province, Central Province, and the Western Province. Jeddah (Western Province), Riyadh (Central Province), and Dhahran/Dammam (Eastern Province) are the major population centers of the Kingdom. All three are connected by highways and frequent airline flights.  There is a rail service between Dhahran/Dammam and Riyadh, and another one between Riyadh and Jeddah being developed.
Time
Standard time in Saudi Arabia is Greenwich Mean Time (GMT) plus three hours. When it is noon in Dammam, it will be 5 PM in Manila, 7:30 PM in Bombay, 8 PM in Colombo, and 8 PM in Dhaka.
Climate
Saudi Arabia is noted as a desert country and the temperature is extremely hot during summer season, hot in the spring and fall, and moderate during the winter months.  It is however, advisable for citizens of tropical and sub-tropical countries to prepare winter clothing.  Contrary to popular belief, Saudi Arabia receives occasional rainfall, particularly during the winter months.  The Dammam area has high humidity during summer but rarely excessive.  Temperature from April to October ranges from minimum 15°C/59°F and maximum 45°C /113°F, while from November to March it ranges from minimum 5°C /41°F and maximum 30°C /86°F.
People and Culture

As of 2005, the estimated population of Saudi Arabia is 26,417,599 with an annual growth rate of 2.3%.  Several cultures co-exist in the Kingdom of Saudi Arabia: the Saudi nationals and the expatriate population comprised of various nationalities, resulting in a unique contrast of life styles and cultures.

Nationals are commonly referred to as Saudis. They are generally polite, kind, and religious people. They are not likely to take offense at social blunders made by foreigners which arise out of ignorance of custom.  Traditionally, they have strong family ties.  

The men generally wear white robes (thobes) with headdress (guthra). During winter, the robes are either gray or black and worn in western sport jackets.  The women are well protected like jewels. Modesty is stressed and wearing of western apparel is not condoned. Generally, women wear black robes and veils in public.  They are not allowed to speak to foreigners.  Saudi women have limited involvement in social and political life.

In general conversation, there is always the give-and-take of small talk in which an interest is shown in the health and well being of the other party.  It is advisable to be patient in entertaining guests and to focus one�€™s attention fully to them.  It is considered good manners to take food and drink with the right hand from an Arab host or bearer.  However, left-handed people need not anticipate embarrassment if they eat as they would at home.
Religion and Daily Life

Islam is the religious faith of all Muslims and the religion of Saudi Arabia. The most important document in the Kingdom of Saudi Arabia is the Koran, the Book revealed by God to the Prophet Mohammed. All laws and regulations comply with Islamic Sharia, the laws laid down by the Koran. The Kingdom is unique in its adherence to the Sharia as the basis for all its actions in every field of human activity and worship.

All Muslims turn towards Mecca, the holiest city, during their daily prayers five times a day. Each prayer lasts for about 20 minutes and may occur during office hours. In most Western culture, Sunday is a day of rest but in Saudi Arabia, Friday is the day of rest and Saturday and Sunday are normal weekdays.

The month of Ramadan is the Muslim fasting period during which most government and commercial offices operate only during the morning hours. Changes in the daily routine occur during this month and a certain standard of conduct is to be maintained, especially in public places.  During this religious holiday, respect should be shown by refraining from eating, chewing gum, drinking or smoking in public and/or the presence of any Muslim during daylight hours.   

Islamic Calendar and Holidays

Dates in the Kingdom of Saudi Arabia are expressed officially according to the Islamic Hejeran or Lunar calendar, which dates from the morning after the Migration of the Prophet Mohammed and his fellow followers from the City of Makkah (Mecca) to the City of Madinah (Medina).

The Hejeran year consists of 354 days and is based on 12 months of successive new moons.  Apart from the National Day, which is fixed on the 23rd of September, Islamic Holidays are fixed by the Lunar calendar.

Government offices and schools, etc. close for approximately two weeks at "Eid al Fitr" the end of Ramadan and at "Eid al Adha" the period of Hajj.

Traveling during these periods is very difficult.  Employees should give should give advance notice (a month before the departure date) to the Administration Department for the processing of visas and the booking of airline tickets.

Business is carried on as usual in Zamil Industrial as well as in other establishments and shops except for two or three days.

Laws and Conditions

Although somewhat restrictive by western standards, life in Saudi Arabia can be comfortable and socially rewarding.   All expatriates are considered guests of the Kingdom and subject to its laws. Severe punishments for crimes are stipulated for all residents. Murder, rape, adultery and dealing in narcotics carry the death penalty. Justice is swift and is usually carried out in public.

Few non-Muslim expatriates have been given physical punishment but some have received long prison sentences, for such offenses as possession of narcotics or selling alcohol. Deportation is a usual punishment for lesser crimes.

Practices illegal elsewhere are similarly illegal in KSA, e.g. weapons, drugs, traffic offenses, etc. Pornography, including magazines and pictures not considered remotely pornographic in the west, is banned.

Written material about Israel and items produced in Israel are not allowed. Pork products are not available. Brewing, smuggling or drinking alcohol is strictly forbidden.

The Saudi government has imposed a great deal of restrictions on the subject of photography.   Photography of the following is not allowed except if authorized and within context of job duties:

  • Saudi women
  • Military installations including airports.
  • Oil refineries and port facilities.
  • Anything that makes Saudi Arabia looks underdeveloped
  • Any Saudi who is exercising his religious rituals.

Attire

While there is no official dress code specified for expatriates, it is urged that expatriate employees to be sensitive to the cultural distinctions of Saudi Arabia when it comes to dressing for public

Men conform more closely to local standards if they wear long trousers and sleeved shirts that are not open below the collarbone; gold neck chains should be avoided. Washable clothing in natural fibers such as cotton is most suitable for the climate. However, bachelors should note that such fibers crease easily. Dry cleaning facilities are available in towns and camp and are equipped with washing machine and dryers.  Some may prefer to buy their own laundry appliances.

Dress for office staff is usually trousers, shirt and tie and occasionally a lightweight jacket. A suit is sometimes worn at formal functions.  Within the factory or in the service area, the Safety Department issues uniforms and safety shoes.

Women attract less attention if their clothing is loose-fitting and concealing rather than revealing, e.g., skirts that are ankle-length or at least well below the knee; sleeves that reach the wrist or are at least below the elbow; necklines that at least cover the collar bone.  Pants/trousers are not considered acceptable in many parts of Saudi Arabia; some western women in the Eastern Province have worn loose-fitting slacks/pants with oversize shirts that reach the knees or below.  Tight leggings/jeans/slacks and/or tight tops would be at variance with local custom.

In general, it would be wiser for women to wear the abaya, with or without the headscarf to avoid possible confrontation with the mutawwa or their sympathizers.  The abaya is NOT used to cover improper clothing such as shorts.   If in doubt as to whether an item of clothing were appropriate, common sense would dictate a choice on the conservative side.

The Mutawwa
The Committee of Public Morality and its members - called the mutawwa - are responsible for the strict observance of Islam.  Common sense would dictate that expatriates should avoid wearing, in public, dress that Saudi citizens might find offensive.  The public demeanor of foreigners should also reflect the conservative local attitude toward interaction between the sexes; women should be business-like and reserved in public, particularly in their dealings with men, since any familiarity or friendliness is may be misconstrued.

When one is approached by mutawwa, it is most prudent to exercise common sense and to show the proper amount of respect without fear or aggression.  "Polite but confident" is the best approach.  Encounters should be kept to a minimum amount of time where possible, and there is little to be gained debating the fine points of Islam with mutawwa.  Should one have any objections, these are best channeled through the local consulate authorities.

Only those mutawwa who are accompanied by uniformed police officials have the legal authority to detain a person or remove him to other premises.  When requested, the iqama or identification must be handed over to the officer.  An individual should recognize that he still has rights under the law and if detention cannot be avoided, he should request assistance from the Company's Government Relations Unit.  He should record all details of the encounter, including the mutawwa involved (actual identification can be requested), or the license-plate number of their vehicle

Commerce

In general, expatriates live comfortably in terms of basic needs. Modern supermarkets and specialized stores provide most necessities. In Dammam, Riyadh, and Jeddah are shopping malls that cater to every need. 

Shopping
Due to the international composition of the population in most of the towns and cities, shops offer a wide selection of merchandise to fill just about every taste and need. Although there is little import tax on many items, prices tend to be rather expensive for certain categories of goods because of high transportation costs. However, some items including electrical products and subsidized foodstuffs such as bread, flour, rice and sugar may cost considerably less than in the home country.

Shops open generally from 9:00 AM to midday and again from 4:00 PM to 10:00 PM. All shops close during prayer times, which are regulated by sunrise and sunset and vary each day.  All places of business will close five times a day for prayer.  The prayer times change daily and are published in the local newspaper.  During Ramadan, the shops are closed (grocery stores are open) during the day, open later during the day and close at 2:00 AM.

In addition to the modern supermarkets which stock all the familiar brands, there are also many small corner shops called "bakalla" where essential items can be purchased at almost any time of the day.  While prices in the smaller shops tend to be cheaper, choices can be limited.

Visiting the souks, or traditional markets, to bargain for goods is a popular pastime. Souks tend to specialize and congregate by category of product such as gold, silver, rugs, clothes, spices, hardware and footwear. This is very evident in Dammam. Gold is sold by weight and cost is generally dictated by the quoted market price. Specialized cosmetics and perfumes, video and music cassettes are widely available and at a very reasonable price. 

For some shops, bargaining or asking for discounts is advisable.  Haggling is acceptable and oftentimes expected.  Going around several stores is also a good practice.  For bulk or volume purchases, shoppers can split the items among friends.

Unlike in western stores, returns and exchanges are not allowed. Few stores have dressing rooms for women to try on clothes.  Returns on clothes are allowed if a buyer asks permission beforehand to return them if they do not fit.

Dining Out
All Western, Oriental and Far Eastern tastes are catered for.  There are many good fine dining restaurants, and many hotels have good dining outlets.  A number of international fast-food restaurants have branches.  For those interested in ethnic fare for the various nationalities, there many Indian, Thai, Lebanese, Filipino and other restaurants catering to all tastes.   Most food establishments also offer delivery services.

Money and Banking
The monetary unit of Saudi Arabia is Saudi Riyal (SR, or SAR), which is linked to the U.S. dollar. The riyal is freely convertible into other currencies and there are no restrictions on the amount of money that may be remitted to, or from, the country.

One may purchase travelers' cheques and certified cheques from any of the banks in all major world currencies. While credit cards are accepted in many shops and restaurants, American Express, Diners Club, MasterCard and Visa being the more popular ones, Saudi is very much a cash-based society.  Few employees would use a chequebook though many operate bank accounts.  Banks generally offer 24-hour ATM services.

As banking, taxation and investment are personal and private matters and not a concern of the company, each employee is advised to take professional advice and make their personal arrangements prior to departure to Saudi Arabia.

It is also useful to be aware that while many of the exchange companies offer good exchange rates by comparison to the banks, their cheques are only cheques and are not certified or guaranteed as are bank drafts and on occasions there have been difficulties with these cheques.

On Maintaining A Household

Employees who have been entitled to housing allowances have a choice of securing their own flats or to share a flat with others.  Housing allowances are generally 25% of the employee's basic monthly salary.

There are two types of flats: those for bachelors and those for families.   Bachelor flats may range from SR8,000 to SR12,000 a year while adequate family flats may go up to around SR14,000 to SR16,000 a year.  Bigger flats for those who require them may go as high as SR20,000 to SR24,000 a year.

Most flats are generally bare with kitchen cabinets and bathroom fixtures already installed.  A tenant can generally make improvements within the flat depending on the arrangement with the realtor.  Some may choose to live in furnished apartments which already feature modern furniture and amenities.  Some employees may also qualify to live in Zamil Village, which is an enclosed compound.

Flats are leased on three-, six-, or twelve-month periods.  An employee must present

  • Iqama
  • Employment certificate with Company seal issued by Personnel
  • Proof of family status (for those leasing family accommodations)

And then pay the advance on the lease for the period specified in the agreement with the realtor.  Similar arrangements have also to be made as regards payment of water and electricity, as well as installation of telephone, satellite TV, and broadband internet services.

Expatriate employees may advance up to six months of their housing allowances during the first year of service and may advance the amount for the entire year on subsequent contracts.  This amount, however, shall be deducted from the employee should he terminate his employment with the Company before the end of the specified period.

In furnishing one's flat, an employee may seek the assistance of other employees who have used or excess furniture and household appliances and equipment.  In order to avoid excessive spending, an employee can also go to the "haraj" or flea market in Khobar or Dammam and get bargains on furniture, appliances, and other household sundries.  Bulk purchases on household items are also available in many major stores.

It is advisable to take note of the electrical and safety specifications of the flat and the building.  Voltage in the Kingdom can be either 110 or 220.  Before purchasing and using any appliances, users should check and match voltages accordingly.   A surge protector for computers and other electronic equipment is highly recommended. 

Ensuring Privacy and Quality Home Life

It is prudent to be mindful of regulations in one's home while in Saudi Arabia.  In order to preserve harmony, one should be sensitive to the needs of the people in the vicinity.  If an employee has family living with him, he should also take care to remind his family members of some of the regulations within Saudi Arabia as well as within his particular apartment building.  This becomes even more important when one is sharing an apartment with other people, whether bachelors or families.

Many people have remarked about the safety they feel for their children. There is a "protected" atmosphere with regard to temptations and complexities of western life.

Searches of homes are considered illegal in Saudi Arabia if the authorities cannot present written authorization or good reason for such.  Any citizen or expatriate may resist unlawful search and refuse entry to police or religious authorities.

Schools

Before leaving for Saudi Arabia, arrangements for schooling of the children should be made.   There are various international schools operating under the respective Ministries of Education of their countries.  Employees should check with their local government authorities on accredited schools under their educational system before leaving.  Embassies of their home countries within Saudi Arabia should also be able to provide assistance.

There are also international schools which are accredited according to standards from the US or the UK.  Employees can visit the International Schools Group at http://www.isgdh.org
Activities

There are various recreational activities such as sports, theater groups, and community organizations within and outside the housing compounds.  In the coastal areas, fishing and other water sports are popular. Each community develops clubs and activities based on common interests. There are no performing arts theaters, cinemas, or night clubs in Saudi Arabia.

Transportation

Public Transportation

Employees living in camp are provided bus services daily.  From Rakkah Camp, there is also a service for shopping in Khobar on Monday and Thursday evenings.  Taxis are available and the flag-down rate is SR5.00, but in general one can bargain with the driver, depending on the distance, for a minimum of SR10.00.  On the main highways, for example from Dammam to Khobar and vice-versa, one can share taxis with other passengers and pay a minimum of SR2.00 on fare.  Passengers are enjoined to be aware of their fellow passengers and take all precautions for their safety.

Public buses are generally available but do not provide an immediate means of going around than taxis.  For those who drive their own cars, there is a separate section for this.

Train services to and from major urban centers in the Kingdom are available, as are airline flights.  For example, a one-way train ticket to Riyadh on air-conditioned coach is about SR40.

When traveling around the Kingdom, it is advisable to inform one's colleagues particularly if travel is prolonged and not work-related.  While a letter of authority is no longer required as it was previously, it is best to travel prepared - including taking note of the addresses, landmarks, and contact details of the people one is going to meet.  Emergency numbers of the Company GRO (government relations officer) as well as one's immediate supervisor should be with the traveler.

Driving in Saudi Arabia

All drivers should always have their driving licenses and the estimara (vehicle registration that must be renewed every three years) of the vehicle.

It is Company policy and a general safety habit for all drivers and passengers to use their seatbelts while traveling.  Drivers must advise their passengers to use the vehicle seatbelts.

Traffic regulations mandate drivers not to exceed 120 KPH.

Employees whose job duties require them to drive company vehicles go through the following process:

  • Department must notify the Personnel department stating that the employee requires to drive a company vehicle. The Safety Supervisor then conducts a driving skills assessment.
  • If the employee passes the internal driving test, the Government Relations Unit then prepares the documentation. Documentary requirements are as follows:
  • Valid driving license issued in another country, if any.
  • Translation of non-Arabic driving license.
  • Photos
  • Copy of Iqama and Passport.
  • Results of an eye-test and blood-grouping test from a traffic-department-accredited clinic.
  • The employee then has to take and pass a driving test administered by the Traffic Department.

 Employees driving their personal vehicle go through a similar process. However, they will initially have to submit a written request endorsed by the Department Manager regarding their intention to apply for a Saudi Driving license.

Women are not allowed to drive in Saudi Arabia.
Health Care Issues

Paramedics and similar services are not available in the Kingdom to the private sector.  However, the Company, on its own and with arrangements with medical service providers, maintains emergency ambulances and transportation as needed by employees for medical emergencies.

In case of a life-threatening emergency, each employee should get in touch with Administration or Personnel Unit-in-Charge, as well as his immediate supervisor.  The most available and safest form of transport should be used to get to the closest medical facility.

When involved in an industrial accident, an employee must report to Administration immediately so that the same report could be filed with the government authorities for any treatment covered by GOSI.

Employees should inform the doctor about any allergies to medicines for himself or members of his family when going for treatment.

Immunizations

The following immunizations should be current for the employee and his dependents before departing or upon arrival in the Kingdom:

  • Hepatitis B             
  • Measles                
  • Meningococcal Meningitis
  • Poliomyelitis          
  • Mumps         
  • Tetanus-Diphtheria

Some physicians may recommend additional vaccinations at certain times of the year, depending on living and working conditions or what countries to be visited.   These are not covered by medical benefits unless the employee travels on Company business. 

  • Hepatitis A             
  • Typhoid Fever
  • Yellow Fever
Useful Words and Phrases
Greetings
Good Morning

Sab-aah-al-khair

Good Morning (reply)

Sab-aah-al-nur

Good Afternoon/Evening

Mas-sa al-Khair

Good Afternoon/Evening (reply)

Mas-sa al-nur

Hello (Peace be upon you)

As-sa-lam A-lay-kum

Hello(upon you be peace (reply)

Wa-lay-kum As-sa-lam

Welcome(also said in departing)

Ah-lan Wa-sah-lan

Hello

Mar-ha-ba

Good-bye (with peace)

Mar sa-la-ma/ Fee am-man-ee-la

Yes

Na am/ai-wa

No

La

Not

Ma/mo/moshe

Please

Mini fad- lek

Thank you

Shu-Kran

Fine/Well

Tay-yib

You're welcome

Af-wan

It doesn't  matter

Maalesh

Departure time

Waqt As sa-far

Do you speak English

atakalurn Ingleezi?

In the Limousine

I want to go to

Ab-ra rooh il-a

Do you understand

Fah-him?

Straight (ahead)

Al-la tool

Right

Ya-mean

Left

Ee-sar/sha-mal

Turn

Loof

U-Turn (return)

Ar-ja

Stop (here)

Wa-gaf (hen-na)

Slow down

Shwai-ya, shwai-ya

Quickly

Be soo-ra

Near

Ga-reeb

Before/in front of

Ga-dam/a-man

Behind

Wa-ra/khulf

Beside

jamb

Wait (a little)

Sta-na (shwai-ya)

How much

Kum?

Street

Shar-a

Road (Medina)

Ta-reek (Ma-dee-na)

Bridge

Koo-bree

Up/on

Foke

Down/Below

That

Money

Floose

Places

Airport

Al ma-tar

Consulate

Al con-slee-ya (sa-fa-ra)

Bank

Bank

Building

A-ffra-ra

Company

Shar-e-ka

Compound

Sa-Kan

Downtown

Al ba-lad

Hospital

Mus-tash-fa

Hotel

Foon-dook

House (villa)

Beit/fil-la

International Market

Al souq al dough-lit

Market

Souq

Mini Market

Boo-ka-la

Mosque

Mas-jid

Pharmacy

Seed-li-ya

Police Station

Ma-ha-ta-al-Shur-ta

Post Office

Al Ba-reed

Shop

Doo-kan/Ma-hal

Stationery store

Mak-ta-ba

Other Useful Words and Phrases

Airplane

Tie-ya-ra

Alright (okay)

Owai-yis

Boss/Manager

Moo-dir

Bread

khoo-boos

Car

Sai-ya-ra

Coffee

Qah-wa

Cold

Ba-rid

Drive

Saw-wak

Fine (reply)
(Lit."Thank God")

Al hamdu-li-llah

Food

Akl

Friend

Sa-deeq

Gasoline/petrol

Ben-zeem

Gift

Ha-di-ya

Give me

A'ti-nee/Haat

God Willing

Insh-allah

Guard

Ha-ris

Hot

Har

Cold

Bared

How are you?

Kaif Halek